The SNF Discharge Patient Engagement Manager will oversee the discharge planning process for short-term skilled nursing facility (SNF) patients, ensuring a seamless transition to home care. This role involves establishing strong relationships with patients to facilitate follow-up visits post-discharge. The manager will lead a team of coordinators, providing guidance and support while also engaging directly with patients to optimize care coordination and enhance the patient experience.

Key Responsibilities:

• Supervise and mentor the Discharge Patient Engagement Coordinators to ensure effective discharge planning and patient engagement.
• Develop and implement strategies to build relationships with patients, families, and caregivers to promote follow-up care.
• Collaborate with healthcare providers to ensure continuity of care during and after the discharge process.
• Conduct assessments to identify patients’ post-discharge needs and coordinate appropriate home care services.
• Provide education to patients and families regarding post-discharge care plans, including follow-up appointments and medication management.
• Monitor patient outcomes and satisfaction levels, making improvements as necessary to enhance the discharge process.
• Serve as a liaison between patients, families, and healthcare teams to address any concerns or barriers to discharge.
• Ensure compliance with all regulatory requirements and facility policies related to discharge planning and patient engagement.

Qualifications:

• Bachelor’s degree in Nursing, Social Work, or a related field (Master’s degree preferred).
• Active nursing license or social work certification.
• Minimum of 5 years of experience in discharge planning, patient engagement, or related roles.
• Strong interpersonal and communication skills with the ability to build rapport with diverse patient populations.
• Proven leadership and team management experience.
• Proficient in care coordination and knowledge of community resources for post-discharge support.
• Ability to analyze patient data and outcomes to drive continuous improvement